Contact Freshpet Customer Service
Freshpet Phone Numbers and Emails
Toll-Free Number:
-
(866) 789-3737
Investors/ Franchasing:
-
(646) 277-1263
Freshpet Emails:
Contact Information
Freshpet Website:
Freshpet Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday – Friday: 9am – 9pm (EST)
Saturday – Sunday: 9am – 1pm (EST)
Summary of Freshpet Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Freshpet?
Product/ Service Question:
- “The food I purchased was bad”
- “Can you freeze fresh pet dog food?”
- “Dog food made my dog sick”
Request for Information Question:
- “Complaint/concern about product”
- “Question on product”
- “Ask about ingredients”
Payments and Charges Question:
- “Coupons”
- “Coupons??”
- “Never got my promised coupons”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Need to cancel subscription”
Shipping and Delivery Question:
- “We feed our dog fresh pad select small breed bite-size beef and egg recipe with green beans and sweet potatoes and we also feed him the chicken bite-size one in the microwave you can hear it sparking why is this that's To give you a great testimonial”
Refund Question:
- “Refund”
Staff Question:
- “Customer service”
Other Question:
- “My dogs turkey bacon not refrigerated”
- “I just want to tell you how great it is and I will never switch”
- “Upset!!”
About
Freshpet specializes in foods for pets. The company was founded in 2006. Its headquarters is based in Secaucus, New Jersey, United States. Freshpet sells refrigerated dog and cat food of the following brands: Freshpet Select, Vital, and Natureâs Fresh. The company also offers fresh baked recipes and treats for dogs including Dog Joy and Dognation. All Freshpet foods are complete and balanced. They contain only natural ingredients with no artificial and chemical preservatives. All Freshpet foods are produced in Freshpet Kitchens in Bethlehem, Pennsylvania. Freshpet treats are made in manufacturing facilities in Canada. There are Freshpet refrigerators in more than 11000 US stores.
Freshpet is ranked 125 out of 584 in Pet Stores category
USA
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