Freshpet Phone Numbers and Emails

Toll-Free Number:

  • (866) 789-3737
Send Message

Investors/ Franchasing:

  • (646) 277-1263

Freshpet Emails:

General Info
Investors/ Franchising
Is this your business?
PissedConsumer Club

Contact Information

Freshpet Website:

Freshpet Help Center:

Corporate Office Address:

Freshpet Inc
P. O. Box 2157
Secaucus, New Jersey 07096 – 2157
United States

Other Info (opening hours):

Hours:

Monday – Friday: 9am – 9pm (EST)

Saturday – Sunday: 9am – 1pm (EST)

More contact details

Freshpet Rating Based on 205 Reviews

Rating details

2.0
more details
Product or Service Quality
Value for money
Price Affordability
Customer service

Rating stats

Rating trend

Summary of Freshpet Customer Service Calls

346 TOTAL
CALLS
02:32 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Freshpet?

Product/ Service Question:

  • “The food I purchased was bad”
  • “Can you freeze fresh pet dog food?”
  • “Dog food made my dog sick”

Request for Information Question:

  • “Complaint/concern about product”
  • “Question on product”
  • “Ask about ingredients”

Payments and Charges Question:

  • “Coupons”
  • “Coupons??”
  • “Never got my promised coupons”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Need to cancel subscription”

Shipping and Delivery Question:

  • “We feed our dog fresh pad select small breed bite-size beef and egg recipe with green beans and sweet potatoes and we also feed him the chicken bite-size one in the microwave you can hear it sparking why is this that's To give you a great testimonial”

Refund Question:

  • “Refund”

Staff Question:

  • “Customer service”

Other Question:

  • “My dogs turkey bacon not refrigerated”
  • “I just want to tell you how great it is and I will never switch”
  • “Upset!!”

About

Summary

Freshpet specializes in foods for pets. The company was founded in 2006. Its headquarters is based in Secaucus, New Jersey, United States. Freshpet sells refrigerated dog and cat food of the following brands: Freshpet Select, Vital, and Nature’s Fresh. The company also offers fresh baked recipes and treats for dogs including Dog Joy and Dognation. All Freshpet foods are complete and balanced. They contain only natural ingredients with no artificial and chemical preservatives. All Freshpet foods are produced in Freshpet Kitchens in Bethlehem, Pennsylvania. Freshpet treats are made in manufacturing facilities in Canada. There are Freshpet refrigerators in more than 11000 US stores.

Freshpet reviews and complaints

Freshpet is ranked 125 out of 584 in Pet Stores category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

Compare Freshpet To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

The Farmers Dog image
171 reviews
3.9
Blue Buffalo image
43 reviews
2.0
Write a review
Do you have something to say about Freshpet? What happened? What can we help you with?
Submit review Don't show this popup