Freshpet
Reviews and Complaints
Moldy food
Preferred solution: I have bought the tubes before. Not sure I want to have this product again
My dog is in the er because of fresh pet!
- Kills pets
- Poisoning my dog
User's recommendation: Evil company!
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Verified Reviewer | Medford, New JerseyTreats that were poisoned
- Might kill my dog
- Finding mold in two seperate purchases from two different stores
Preferred solution: Full refund
User's recommendation: Wait till the company straighten this out
Death of Dog
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Verified ReviewerBad batch- Fresh Pet Food
Preferred solution: Full refund
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Verified Reviewer | Hanover, PennsylvaniaQuality has went down hill!
I have been feeding our Boxer mix Fresh Pet for about 3 years. Then we started to notice that our dog was having skin issues, he had infected hair follicles between his toes, he had a sore on his elbow and around his lower jaw.
Took him to the vet and the vet said it was food related and we needed to change his diet. Unbelievable change, in 4 days the sore on his leg was gone and healed up. The infected follicles between his toes had cleared up. Previous to this he also had diarrhea and blood in his stools.
He ended up on antibiotics, and steroids. Something with the quality of Fresh Pet has changed drastically since we started feeding our dog it. I tried to post on the Fresh Pet Facebook page but it wouldn't let me. Then I noticed the page had zero dissatisfied posts.
So it seems they monitor and review everything before it gets posted. Also when we called Fresh Pet they offered a vet that they have on staff to assist with our dogs issues. I found this very interesting and it seems that the rash of related complaints has spurred Fresh Pet into having a vet on staff. If they maintained better quality control and didn't buy substandard products then maybe they wouldn't have issues.
I am done with this company, I feel for those of you who have lost your pet and hope that those who are currently feeding Fresh Pet realize that they may be making a mistake. I thought we were doing a good thing and it almost ended up killing my dog.
- Made my dog very sick
Preferred solution: Improve your product! I am not sure what has changed in the quality but its making dogs sick. I will never purchase FreshPet again. It can't be trusted to provide a healthy meal for my dog.
User's recommendation: Don't buy this product, its quality isn't what it was in the past.
Black tar in dog food
Preferred solution: Let the company propose a solution
User's recommendation: Get any other actual “fresh” pet food
Wood in the cat food
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Verified ReviewerFOUND ROCK IN MY DOGS FOOD
Preferred solution: Explanation on how a rock got into the food. Don't have my receipt or would ask for the money back. I will no longer be purchasing Fresh pet for my fur babies!!!
I have not had any problems with FreshPet. My puppy loves it.
User's recommendation: Would recommend
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Wayne, IndianaMy dog died
- Suffering
- Vomiting
- Liver failure
User's recommendation: Research before picking a dog food
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Verified Reviewer | Oakdale, New YorkLike many, my dog got very sick from Freshpet
- Making a lot of dogs very sick
Preferred solution: The company should responsibly look into why this has happened to a great deal of dogs. Is it the richness, the ingredients?? Figure it out before you put it on a shelf
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Verified Reviewer | Port Saint Lucie, FloridaBad food
- It made my dog very sick
Preferred solution: Let the company propose a solution
Slime around the perimeter of the chicken 6# rolls
Sick dog after eating fresh per
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Screw FRESH PET WE NEED TO FILE A CLASS ACTION LAWSUIT
Agree!!!